Shipping policy

Please note that Amelia Rose Design, Inc. ("Amelia Rose Jewelry") is not responsible for lost or stolen items once declared “delivered” by the carrier.

If your package is lost in transit, please email us immediately at help@ameliarosejewelry.com with your order number and contact information. In the case of a lost or stolen package, Amelia Rose Jewelry will file a claim with the mail carrier on your behalf. When submitting a claim, it can take up to 10 business days for the claim to be completed. Amelia Rose Jewelry is unable to replace the lost or stolen item until the claim is resolved with the mail carrier.

For international orders, please contact your local postal service for information on how to file a claim.