Our Customer Service Department can be reached by:
(please note our customer support hours are 9am-4pm CST, Monday-Friday only; all messages received after such hours, as well as on weekends and/or holidays will be responded to at our earliest convenience on the next business day). We do our best to return any messages left within 24 hours and email is always faster for us to respond to. If you have not received an answer to your email, it may have ended up in your spam/junk folder. Please add firstname.lastname@example.org to your approved senders to make sure you receive all of our emails.
For Wholesale Inquiries, please email:
For Press Inquiries, please email:
All orders are shipped via USPS ground delivery ("Standard Shipping") for $7.00; expedited options are also available at additional cost. Tracking links are emailed upon shipment to the email address provided at checkout. Please note that extra manufacturing time may be required for certain pieces. Any special promotions will have specific lead times quoted on the product page. Most in-stock items should ship within 1 week, however please note any longer lead times that may apply when ordering.
Gift Cards purchased on this website shall be valid for Amelia Rose Design online and/or telephone purchases only and redeemable for a period of seven (7) years from the date of purchase. Gift Cards are sent electronically and/or by mail. Any unused amount on a Gift Card shall remain valid for future purchases only, however Massachusetts residents may request a refund on the Gift Card once the redeemed balance is at least 90% of its total value. A lost Gift Card may only be replaced with proper proof of purchase. When applicable, sales tax shall be applied at the time of redemption.
In the unlikely event damage occurs to your jewelry, Amelia Rose will repair your item free of charge within the first 6 months from purchase. After such time a $20 repair fee shall apply to any repaired item.
CARE FOR YOUR JEWELRY:
With proper care your Amelia Rose jewelry will last indefinitely. Proper care includes storing your jewelry with anti-tarnish strips, in an air-tight jewelry container/box or sealed plastic bag. Be sure to take off your jewelry before exposure to water as well as any application of hair spray, perfume and/or hand cream. For jewelry cleaning tips, please email email@example.com.
STERLING SILVER, GOLD-PLATED AND GOLD-FILLED JEWELRY:
To ensure the lasting beauty of your silver, gold-plated (including gold vermeil) and/or gold-filled jewelry please be sure to follow our guidelines here for proper care. Exposure to certain chemicals and jewelry cleaners can cause the gold plating to deteriorate. Be sure to remove your jewelry before applying, sunscreen, perfumes, lotions and/or any other beauty products or sprays. Gold-plated and gold-filled jewelry should never be worn while swimming. Should your gold-plated or gold-filled jewelry need to be cleaned, we only recommend using mild soap with water and a soft cloth to do so. Amelia Rose stands behind all our jewelry that is properly cared for.
DISCOUNT CODES: Please note only one discount code may be used at a time and codes cannot be combined. Unless otherwise specified, discounts are not permitted on final sale items.